So, What Is Silver Line? And Who Can Use it?

The Silver Line is a confidential, free helpline for older people across the UK open every day and night of the year. Specially trained helpline staff:

• Offer information, friendship and advice

• Link callers to local groups and services

• Offer regular befriending calls

• Protect and support those who are suffering abuse and neglect


About the Silver Line Helpline
0800 4 70 80 90
More than half of all 75 year olds in the UK live alone and one in ten suffers “intense” loneliness but is reluctant to ask for help. In a poll conducted to mark the national launch of The Silver Line in November 2013, 9 out of 10 older people told researchers that “a chat on the phone” is the most helpful solution when they feel lonely but 1 in 4 older people say they never or seldom have someone to chat to on the phone.

Who is it for?
The Silver Line is a helpline for older people – the Silver Generation. There are no strict age limits but most people spoken to are over 65. 

Are All Calls Free?
The Silver Line Helpline is free to callers. Individuals can ring the service independently or can be referred by staff, family, friends or carers. It relies on charitable donations from organisations and individuals who care about the welfare and safety of older people to fund this vital new service.

Are all calls confidential?
The Silver Line is a confidential helpline. Callers are free to express their feelings and describe their lives honestly, and can trust us to respect their privacy.
In cases of abuse or neglect, with the callers’ permission, we will involve specialist safeguarding organisations such as Action on Elder Abuse or Social Services.

Silver Line Friends and Silver Circles
If callers would like to be put in touch with Silver Line Friends, they can receive a regular weekly friendship call or email. Or they may like to join a Silver Circle and take part in a regular group call on subjects that interest them.

Silver Line Friends are volunteers who have contacted The Silver Line because they enjoy talking to older people. They are vetted and trained, and work in pairs for safeguarding and support.

Silver Line Forums
For those who want to connect online with others who have similar experiences, there are forums on a wide range of subjects that you can contribute to.
For more information on the service and how Central Bedfordshire Council will be working with The Silver Line please contact Victoria Clout – victoria.clout@centralbedfordshire.gov.uk